Gong
Custom pricing, typically $100+/user/mo
Best for
Gong is the best investment a scaling outbound team can make. Not for the call recording — for the pattern recognition. When you can see which discovery questions correlate with pipeline progression, you stop guessing and start coaching from data. The teams that use Gong well don't just record calls — they build playbooks from winning patterns.
Gong is a revenue intelligence platform that records, transcribes, and analyzes customer interactions across calls, emails, and meetings. It surfaces patterns in what top performers do differently and identifies deal risks before they become losses.
Why outbound teams use Gong
Coaching guesswork disappears. Instead of listening to cherry-picked calls, managers can search across all conversations for specific topics, objections, or competitor mentions. The data tells you exactly where reps are strong and where they need help.
Where it fits in the stack
Gong connects to your dialer, video conferencing, and email tools to capture every customer touchpoint. It layers intelligence on top of your CRM data — flagging deals that have gone quiet, highlighting topics that correlate with wins, and surfacing competitive intelligence from actual conversations.
Watch out for
Gong is only as valuable as your team’s willingness to review the insights. If managers aren’t building coaching sessions around Gong data, you’re paying for a fancy call recorder.
Integrations
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